Summary

AI transformation project manager blending strategic leadership with hands-on automation. Delivered 12+ AI/automation initiatives, reduced manual work by 25–40%, built KPI dashboards, orchestrated change management, and integrated Zapier/Make/n8n across CRM/support/PM stacks to unlock faster decisions and scalable operations.

0 AI/automation initiatives delivered
0 Manual work reduction
0 Decision latency reduction
0 Reporting prep time reduction

Core Skills

Jira Trello Microsoft Project ClickUp Notion Slack Microsoft Teams Zapier Make n8n Tableau Google Workspace Office 365 HubSpot Salesforce

Experience

Client Operations & Automation Specialist

Binderr 2024–2025
  • Built onboarding/compliance/CRM sync automations → manual work ↓ 25–40%.
  • Deployed n8n integrations to centralize onboarding, tickets, and accounts → reporting time ↓ 35–50%.
  • Introduced AI-powered updates/summaries in Intercom/Slack → cross-team alignment ↑ 20–30%.

Digital Workflow & Automation Lead

Marketing Agency 2021–2023
  • Trained client teams on automation platforms → reduced external support dependency.
  • Coordinated AI adoption across diverse projects → streamlined workflows, higher operational efficiency.
  • Automated recurring reporting for multiple brands → delivery time ↓ 40–60%.

Business Process Project Manager

Heetch 2020–2021
  • Streamlined cross-department workflows using automation tools.
  • Migrated project tracking to ClickUp/Jira → visibility and control ↑.
  • Automated stakeholder updates → satisfaction scores ↑ 15–20%.

Selected Projects

AI PMO Dashboard (Bolt)

Centralized acquisition, conversion, and reactivation metrics for faster ad spend and retention decisions.

Centralized KPI tracking → decision latency ↓ 20–35%

Dashboards Data integration

Workflow Automation Suite (Binderr)

Integrated Intercom, HubSpot, ClickUp to auto-sync onboarding progress and ticket statuses.

n8n/Make integrations → manual updates ↓ 30–50%

n8n Make Intercom HubSpot ClickUp

Status Reporting Automation (Marketing Agency)

Automated aggregation of campaign KPIs into dashboards and ready-to-share summaries.

Slack/Notion bots → report prep time ↓ 40–60%

Slack API Notion API Scheduling bots

Certifications

PMP
Google AI Essentials
Google Prompting Essentials
Google Agile Essentials
IELTS (London School of Commerce)

Education

B.A. in Marketing & Project Management

London School of Commerce, UK

Languages

English (C2) French (C2) Arabic (Native)

Get In Touch

Email
mrkhaled.hmani@gmail.com
Phone
+35679208611
LinkedIn
LinkedIn Profile
GitHub
GitHub Profile